<p>We are looking for a dedicated Customer Service Representative to join our team in Houston, Texas. In this Contract to permanent position, you will play a key role in ensuring excellent customer experiences by addressing inquiries and resolving concerns with attention to detail. This role is ideal for individuals who thrive in a fast-paced environment and have a passion for providing top-notch service.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming and outgoing calls to assist customers with inquiries, orders, and appointments.</p><p>• Provide exceptional service while addressing customer concerns and resolving issues effectively.</p><p>• Respond to customer emails in a timely and detail-oriented manner.</p><p>• Accurately process data entry tasks, including order details and customer information.</p><p>• Maintain schedules and coordinate appointments to ensure smooth operations.</p><p>• Utilize Microsoft Word and Excel to create reports, manage data, and track customer interactions.</p><p>• Work collaboratively with team members to meet service goals and improve processes.</p><p>• Ensure all customer communications are documented and organized for future reference.</p><p>• Follow established protocols and procedures to maintain consistency in service delivery.</p><p>• Stay updated on company policies and services to provide accurate information to customers.</p>
We are looking for a dedicated Customer Service Representative to join our team in Greensboro, North Carolina. This is a Contract to permanent position, offering an excellent opportunity to showcase your communication skills and ability to assist customers effectively. The ideal candidate will excel in a fast-paced environment and demonstrate a commitment to delivering exceptional customer experiences.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring a high level of satisfaction.<br>• Manage order entry tasks accurately and efficiently to support operational needs.<br>• Provide clear and detail oriented communication to resolve customer issues and answer questions.<br>• Handle both inbound and outbound calls to address customer concerns or provide updates.<br>• Collaborate with team members to improve service delivery and meet performance targets.<br>• Maintain detailed records of customer interactions and transactions.<br>• Follow established protocols and procedures to ensure compliance and consistency.<br>• Identify opportunities to enhance customer satisfaction and recommend improvements.<br>• Assist in training new team members or sharing best practices when needed.<br>• Adapt to changing priorities and contribute to a positive team environment.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Novi, Michigan. This position offers an excellent opportunity to deliver exceptional support to customers while managing inquiries and orders efficiently. As a Contract to permanent role, this job is ideal for candidates seeking a long-term career with growth potential.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues promptly.<br>• Process and manage orders accurately, ensuring timely delivery and effective communication.<br>• Handle inbound and outbound calls professionally to assist customers with spare parts and other needs.<br>• Maintain detailed records of customer interactions and order entries.<br>• Collaborate with team members to ensure seamless service and customer satisfaction.<br>• Identify opportunities to improve customer service processes and contribute to team goals.<br>• Troubleshoot technical issues and provide solutions to customers.<br>• Stay informed about company products and services to provide accurate information.<br>• Follow up with customers to ensure their needs are met and satisfaction is achieved.
<p>Join a small, mission-driven team supporting a reputable organization’s credit union. This temporary backfill position requires a professional with strong customer service skills to assist members and customers with account openings and general inquiries. The role involves handling inbound phone calls, emails, and chat communications, while upholding the organization’s core values and ensuring compliance with all policies and procedures.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service to credit union members and prospects</li><li>Answer inquiries via phone, email, and online chat</li><li>Guide members through new account openings and documentation</li><li>Ensure all activities comply with industry regulations, organization policies, and procedures</li><li>Collaborate closely within a team of 2-3 staff </li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Spartanburg, South Carolina. This role requires a proactive individual who can handle inbound customer inquiries in a fast-paced environment while delivering exceptional service. If you excel in communication and problem-solving, this opportunity may be a great fit for you.<br><br>Responsibilities:<br>• Respond to inbound customer calls promptly and professionally, ensuring a positive experience.<br>• Manage customer inquiries and concerns with efficiency and accuracy.<br>• Utilize data entry skills to maintain accurate records of customer interactions and transactions.<br>• Handle email correspondence to address customer needs effectively.<br>• Schedule appointments and manage order entries as needed.<br>• Collaborate with team members to streamline processes and improve service delivery.<br>• Ensure adherence to company policies and procedures while interacting with customers.<br>• Provide detailed information about products and services to customers.<br>• Use Microsoft Excel and Word to generate reports and manage documentation.
We are looking for a success-driven and detail-oriented Customer Service Representative to join our team in Charlotte, North Carolina. This Contract to permanent position offers an opportunity to support a dynamic retail furniture business while delivering exceptional service to customers. The ideal candidate will thrive in a collaborative environment and play a key role in ensuring smooth order processing and customer satisfaction.<br><br>Responsibilities:<br>• Confirm customer orders placed online, provide updates regarding order status, and address any product or shipping concerns, including backorders and availability issues.<br>• Handle minor upselling activities, such as promoting product swatch bundles to enhance customer experience.<br>• Collaborate with the operations team to prepare swatch kits and assist in coordinating order fulfillment logistics.<br>• Research and compare shipping rates, offering customers accurate shipping options and information.<br>• Perform administrative tasks such as data entry, correspondence, and record keeping.<br>• Utilize internal systems and Microsoft Office tools effectively to manage customer inquiries and orders.<br>• Contribute to a positive and supportive office atmosphere, working closely with a small team.<br>• Communicate professionally with a diverse range of customers and team members to ensure excellent service delivery.<br>• Participate in problem-solving efforts to address customer concerns and improve processes.
<p>We are looking for an experienced Customer Service Representative to join our team in Metairie, Louisiana. This short-term contract to permanent position offers an opportunity to showcase your skills in a fast-paced environment while delivering excellent service to customers. The ideal candidate will be adaptable, empathetic, and detail oriented, with the ability to manage high call volumes and multitask effectively.</p><p><br></p><p>Responsibilities:</p><p>• Manage a high volume of incoming calls, exceeding 100 calls per day, while maintaining a detail oriented and empathetic demeanor.</p><p>• Upload and organize documents into files accurately, processing 20 or more uploads daily.</p><p>• Handle irate callers with patience and professionalism, ensuring their concerns are addressed effectively.</p><p>• Collaborate seamlessly with team members to foster a positive and productive work environment.</p><p>• Utilize Office tools, including Word, to complete tasks efficiently and accurately.</p><p>• Operate a multi-line phone system to provide timely and effective customer support.</p><p>• Demonstrate excellent multitasking skills to balance call handling, documentation, and administrative tasks.</p><p>• Uphold a pleasant and approachable attitude to enhance customer satisfaction and team dynamics.</p>
We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this position, you will play a vital role in delivering exceptional service to customers, ensuring their inquiries and orders are handled efficiently and professionally. This is a great opportunity for someone with strong communication skills and a passion for customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via inbound calls, addressing questions and resolving issues with professionalism.<br>• Process orders accurately using order entry systems to ensure timely fulfillment.<br>• Provide clear and concise information about products and services to assist customers in making informed decisions.<br>• Manage both inbound and outbound calls to maintain effective communication with clients and partners.<br>• Collaborate with team members to ensure customer concerns are resolved effectively and within company guidelines.<br>• Maintain detailed records of customer interactions, transactions, and feedback for continuous improvement.<br>• Identify opportunities to enhance customer experience and suggest improvements to processes.<br>• Uphold company standards by delivering high-quality service and maintaining a positive attitude during interactions.<br>• Follow established protocols and procedures to ensure compliance with company policies.
<p>Our company is looking for an enthusiastic and customer-focused Vietnamese-speaking Customer Service Representative to deliver exceptional service and support to our diverse client base.</p><p>This position is responsible for addressing customer inquiries, resolving issues efficiently, and working closely with Vietnamese-speaking clients. You will play an integral role in creating positive experiences, identifying opportunities for improvement in customer service delivery, and cultivating lasting relationships.</p><p>You should be adaptable, tech-savvy, and passionate about helping others, with fluency in Vietnamese and English.</p>
<p>We are looking for a Workplace Experience Ambassador to join our team in Overland Park, Kansas. In this role, you will ensure that building spaces are well-maintained and set up to create an exceptional experience for employees and visitors. This position requires a strong focus on customer service and collaboration across various teams. This is a contract-to-hire opportunity. 100% on-site. Requires you to be on your feet during the day and not just at a desk.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service to both internal and external visitors, ensuring a welcoming and attentive environment.</p><p>• Manage front-of-house services, including directing inquiries to the appropriate departments.</p><p>• Organize and oversee the physical setup of meeting rooms and event spaces, including arranging furniture, signage, and equipment.</p><p>• Maintain accurate and updated records of room bookings and event calendars.</p><p>• Assist with other facilities-related tasks and services as needed to support the team.</p><p>• Collaborate with teams to ensure seamless communication and service delivery.</p><p>• Ensure all building spaces meet cleanliness and functionality standards.</p><p>• Respond promptly to requests and resolve issues to enhance the overall workplace experience.</p>
We are looking for a dedicated Customer Service Representative to join our team in Tulsa, Oklahoma. This is a contract-to-permanent position that offers an opportunity to grow within our organization while providing exceptional service to clients. The role requires strong communication skills, attention to detail, and the ability to work effectively with individuals who may have disabilities or special needs.<br><br>Responsibilities:<br>• Handle incoming and outgoing calls to assist clients with inquiries and provide solutions.<br>• Perform accurate data entry to maintain organized records and process documentation.<br>• Schedule appointments and manage calendars to ensure timely service delivery.<br>• Communicate with clients via email to address concerns and provide detailed responses.<br>• Utilize Microsoft Excel and Word to create reports, track information, and complete tasks.<br>• Process order entries efficiently while maintaining accuracy.<br>• Offer empathetic and patient support to clients, ensuring their needs are met.<br>• Collaborate with colleagues to improve processes and deliver excellent customer service.<br>• Adapt to potential hybrid work arrangements following completion of training.
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
<p>We are looking for a dedicated <strong><u>Customer Service Representative (bilingual in Spanish preferred) to join our team in Plano, Texas</u></strong>. This position requires exceptional communication skills and the ability to manage customer interactions effectively in a fast-paced environment. If you are detail-oriented and thrive on delivering outstanding service, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Engage with customers using active listening techniques to understand their needs and address inquiries or concerns promptly.</p><p>• Redirect or escalate calls to the appropriate team members and collaborate with other departments to resolve customer service issues.</p><p>• Expand knowledge of company processes and transactions to enhance service delivery and provide support across different teams.</p><p>• Report any workflow disruptions or service challenges to Customer Care leadership to maintain high service standards.</p><p>• Ensure compliance with company policies, training guidelines, supervisory instructions, and applicable regulations.</p><p>• Maintain professionalism and composure while handling challenging situations or ambiguous scenarios.</p><p>• Assist with data entry and document preparation to support customer service operations.</p><p>• Provide clear and concise written communications to customers and internal stakeholders.</p><p>• Strive to deliver solutions that benefit both customers and the organization.</p>
<p>We are looking for a<strong><u> Customer Service Representative</u></strong> to join our team in <strong><u>Plano, Texas.</u></strong> In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving concerns, and maintaining exceptional communication standards. If you thrive in customer-focused environments and excel at multitasking, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Actively listen to customer inquiries and provide effective solutions while asking clarifying questions to address their concerns.</p><p>• Direct calls to the appropriate departments, ensuring smooth communication and resolution of issues.</p><p>• Collaborate with internal teams to resolve customer grievances and enhance the overall service experience.</p><p>• Ensure compliance with company standards, guidelines, and applicable regulations in all customer interactions.</p><p>• Communicate potential workflow or service disruptions to leadership to maintain operational efficiency.</p><p>• Continuously expand knowledge of company processes and transactions to improve service delivery.</p><p>• Assist other departments with customer-related tasks as needed to support organizational goals.</p><p>• Handle inbound and outbound calls with attention to detail, providing accurate information and assistance.</p><p>• Maintain detailed and accurate records of customer interactions and service outcomes.</p><p>• Remain calm and focused in high-pressure situations, concentrating on achieving positive resolutions.</p>
We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Coppell, Texas. In this Contract-to-Permanent position, you will play a key role in ensuring customer satisfaction by handling inquiries, processing orders, and collaborating with internal teams to resolve issues effectively. This is a great opportunity to showcase your communication skills and problem-solving abilities in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Accurately document customer interactions, communications, and actions to maintain detailed records.<br>• Process customer orders promptly and ensure their accuracy.<br>• Resolve inquiries related to order status, pricing, product availability, return requests, and backorders.<br>• Coordinate with internal teams, including the warehouse, to manage special orders, rush requests, and shipment discrepancies.<br>• Assist clients with inventory allocation and facilitate backorder releases.<br>• Achieve departmental and personal performance goals, including adherence to schedules, call quality, and attendance.<br>• Professionally escalate complex or urgent issues to the appropriate management level.<br>• Handle additional responsibilities as assigned to support overall operations.
<p>We are looking for a dedicated Customer Service Representative to join our team in Mount Pleasant, South Carolina. This Contract to permanent position offers the opportunity to work on a rotating schedule (4pm-12am) that includes holidays and weekends, ensuring seamless service to our customers. The ideal candidate will excel in delivering outstanding support while managing data entry tasks with precision.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional assistance to customers by handling inquiries and resolving issues efficiently.</p><p>• Manage a high volume of inbound and outbound calls in a detail oriented and courteous manner.</p><p>• Accurately enter and update customer orders and information into the system.</p><p>• Follow established protocols to ensure customer satisfaction and compliance with company policies.</p><p>• Collaborate with team members to maintain smooth operations during weekends and holidays.</p><p>• Demonstrate dependability and reliability in adhering to the rotating schedule.</p><p>• Identify opportunities to enhance customer experiences and share feedback with the team.</p><p>• Troubleshoot and resolve customer concerns with a focus on positive outcomes.</p><p>• Maintain detailed records of customer interactions and transactions.</p><p>• Support continuous improvement initiatives to optimize service delivery.</p>
<p>We are hiring a dependable and personable <strong>Client Support Representative</strong> to join a well-respected organization in the Quad Cities. This role offers a welcoming workplace and opportunities for flexibility. If you enjoy helping customers, staying organized, and working in a team-oriented environment, this could be a great fit!</p><p><br></p><p><strong><u>How to Apply</u></strong></p><p>Submit your application today or call our office at 563-359-3995 to learn more! Lydia, Christin, or Erin are great points of contact.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Respond to incoming calls from clients and provide clear, friendly, and professional assistance.</li><li>Identifying the customer needs and matching them to the right services.</li><li>Record and update customer details accurately.</li><li>Communicate important information to internal teams to ensure smooth follow-up.</li></ul>
<p>We are looking for skilled and detail-oriented individuals to join our team as Conference Support Staff during JP Morgan Week. This is a contract position based in San Francisco, California, offering an exciting opportunity to assist with event operations in a dynamic financial services environment. The role will focus on providing exceptional customer service and administrative support to ensure seamless conference experiences.</p><p><br></p><p>Majority of the days will have overtime required. Also this role will by physical and require contractors to be on their feet and assist with event set up. </p><p><br></p><p>Responsibilities:</p><p>• Greet and welcome conference attendees, ensuring they feel comfortable and informed throughout the event.</p><p>• Assist with logistics and coordination of conference activities across multiple floors of the office building.</p><p>• Provide reception services, including managing check-ins and directing guests to appropriate locations.</p><p>• Support catering operations by coordinating food and beverage services for attendees.</p><p>• Maintain clear communication with the event team to address any issues or updates promptly.</p><p>• Ensure the conference environment is organized and presented to a high standard at all times.</p><p>• Handle administrative tasks related to event operations, such as scheduling and documentation.</p><p>• Collaborate with team members to ensure smooth execution of conference activities.</p><p>• Respond to attendee inquiries and provide accurate information about the event.</p><p>• Deliver excellent customer service to reflect the company’s commitment to quality and high standards.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Memphis, Tennessee. In this role, you will provide financial services support while ensuring exceptional customer experiences. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide accurate financial service information.</p><p>• Resolve issues related to products and services with efficiency and professionalism.</p><p>• Maintain thorough records of customer interactions and transactions.</p><p>• Collaborate with internal teams to ensure customer satisfaction and seamless service delivery.</p><p>• Stay informed about policies, procedures, and industry updates.</p><p>• Assist customers in navigating financial tools and processes.</p><p>• Identify opportunities to improve service quality and recommend solutions.</p><p>• Ensure compliance with all regulatory requirements and company standards.</p><p>• Build strong relationships with customers to foster trust and loyalty.</p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Smyrna, Georgia. In this long-term contract position, you will play a pivotal role in managing customer interactions, ensuring smooth order processing, and delivering exceptional service. This role requires a proactive individual with excellent organizational and communication skills to support our operations effectively.<br><br>Responsibilities:<br>• Manage customer orders from initiation to delivery, ensuring accuracy and timely completion.<br>• Perform precise technical data entry to maintain accurate records.<br>• Communicate with customers and sales teams to ensure all documentation is up-to-date and complete.<br>• Utilize internal databases for tracking orders and addressing customer requests or modifications.<br>• Respond to customer inquiries professionally and document interactions in the system.<br>• Collaborate with field service teams to address and resolve long-term service challenges.<br>• Handle incoming calls regarding order status with clarity and professionalism.<br>• Support accounts receivable processes by verifying billing accuracy and following up on collections.<br>• Prepare regular and specialized reports related to management or quality metrics.<br>• Identify and recommend process improvements to enhance operational efficiency.
We are looking for an experienced Customer Service Representative to join our team in Anaheim, California, on a contract basis. In this role, you will provide exceptional support to customers while handling a variety of responsibilities, including assisting senior team members and contributing to departmental initiatives. This position offers opportunities for growth and development as you enhance your skills and take on additional tasks.<br><br>Responsibilities:<br>• Address customer inquiries promptly and in a detail-oriented manner, ensuring satisfaction and positive experiences.<br>• Escalate complex issues and critical cases to senior team members with thorough documentation.<br>• Support higher-level representatives by managing standard workloads during peak periods.<br>• Mentor and guide entry-level customer service staff to enhance team performance and support individual growth.<br>• Gain in-depth knowledge of assigned products and services to resolve common customer concerns.<br>• Develop and update internal resources such as FAQs and knowledge base articles based on customer feedback.<br>• Maintain accurate records of customer interactions, including detailed case notes and resolution steps.<br>• Assist with quality control processes by gathering data and conducting preliminary audits.<br>• Utilize multiple platforms, including Salesforce Service Cloud, to manage cases efficiently.<br>• Analyze customer trends and historical data to identify recurring issues and propose solutions.
<p>We are looking for a skilled Customer Service Representative to join our team in Cornelius, North Carolina. This is an on-site, contract-to-permanent position that offers an exciting opportunity to support a large volume of facilities while delivering exceptional customer experiences. The ideal candidate will thrive in a dynamic environment and demonstrate empathy, professionalism, and problem-solving skills when interacting with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to routine inquiries from customers and troubleshoot facility-related issues with efficiency and professionalism.</p><p>• Offer guidance to customers navigating e-commerce platforms and assist with transaction-related questions.</p><p>• Manage escalated situations calmly and empathetically, providing solutions to distressed or frustrated callers.</p><p>• Conduct outbound follow-up calls to resolve prior inquiries and ensure customer satisfaction.</p><p>• Record and update all customer interactions and case progress accurately within internal systems.</p><p><br></p>
<p>Our organization is seeking a skilled Customer Support Specialist fluent in Cantonese to join our growing customer service team.</p><p>In this role, you will be the primary point of contact for Cantonese-speaking customers, delivering reliable support and ensuring their questions are answered promptly. You will use CRM and support platforms to track interactions, assist with troubleshooting, and work collaboratively to provide a connected customer experience.</p><p>Strong communication, empathy, and problem-solving skills are essential, as well as a commitment to supporting process improvements and team development.</p>
<p>We are looking for skilled and detail-oriented individuals to join our team as Conference Support Staff during JP Morgan Week. This is a contract position based in San Francisco, California, offering an exciting opportunity to assist with event operations in a dynamic financial services environment. The role will focus on providing exceptional customer service and administrative support to ensure seamless conference experiences.</p><p><br></p><p>Majority of the days will have overtime required. Also this role will by physical and require contractors to be on their feet and assist with event set up. </p><p><br></p><p>Responsibilities:</p><p>• Greet and welcome conference attendees, ensuring they feel comfortable and informed throughout the event.</p><p>• Assist with logistics and coordination of conference activities across multiple floors of the office building.</p><p>• Provide reception services, including managing check-ins and directing guests to appropriate locations.</p><p>• Support catering operations by coordinating food and beverage services for attendees.</p><p>• Maintain clear communication with the event team to address any issues or updates promptly.</p><p>• Ensure the conference environment is organized and presented to a high standard at all times.</p><p>• Handle administrative tasks related to event operations, such as scheduling and documentation.</p><p>• Collaborate with team members to ensure smooth execution of conference activities.</p><p>• Respond to attendee inquiries and provide accurate information about the event.</p><p>• Deliver excellent customer service to reflect the company’s commitment to quality and high standards.</p>
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required!</strong></p><p><br></p><p><strong>Shift: Monday- Friday 2:00pm - 11:00pm EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
